Overview
An operational environment relied on an ageing voice recording platform to capture dispatch, control room and operational radio communications. The platform supported evidential, operational and quality assurance use cases and had become increasingly difficult to maintain. TandemIT was engaged to lead the modernisation programme, working across operations, technology, vendor and assurance stakeholders.
The Challenge
- Ageing recording platform approaching end of vendor support.
- Continuous evidential and operational capture obligations during transition.
- Integration with dispatch, radio and telephony systems across multiple sites.
- Stakeholder requirements spanning operational, evidential, legal and assurance use cases.
- Limited tolerance for downtime during cutover of live recording services.
TandemIT Approach
- Programme mobilisation, planning and governance set-up across operational and technology stakeholders.
- Vendor coordination across recording platform, integration partners and infrastructure providers.
- Integration design oversight across dispatch, radio and telephony interfaces.
- Cutover and continuity planning to maintain evidential capture throughout transition.
- Operational readiness, training and acceptance management with end users.
- Risk and dependency management across a multi-vendor delivery environment.
Outcome
- Modern voice recording platform delivered into a live operational environment.
- Evidential and operational capture maintained throughout cutover.
- Integration with dispatch, radio and telephony systems re-established on the new platform.
- Operational stakeholders trained, supported and ready at go-live.
- Lifecycle position re-established with a supportable, future-ready platform.
Key Results
- Recording platform
- Modernised
- Evidential continuity
- Maintained
- System integrations
- Re-established
- Operational readiness
- Achieved